Returns & Exchanges

Returns & Exchanges

Every piece is made to order, which means we don't hold stock and can't resell a returned item. Our policy is built around that — it's tighter than a big retailer's, and we'd rather say so plainly than surprise you later.

Damaged, defective, or wrong item

Fully covered. If your order arrives damaged, misprinted, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement at no cost. You won't need to ship the original back.

Sizing exchanges

We accept exchanges for a different size within 14 days of delivery, provided the item is unworn, unwashed, and in original condition. You cover return shipping; we cover shipping on the replacement.

Check the measurements on the product page before ordering — sizing is listed in inches so you can compare against a garment you already own. That prevents most exchanges.

Change of mind

Because each piece is produced individually after purchase, we can't accept returns for change of mind alone. If you're uncertain about a piece, email us before ordering and we'll help you decide.

Cancellations

You can cancel for a full refund any time before your order enters production — usually a window of about 24 hours. Email us as soon as you can with your order number.

Refund timing

Approved refunds go back to your original payment method and typically appear within 5–10 business days, depending on your bank.

Contact

angelshelters777@gmail.com — we reply within 2 business days.